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Privacy Policy

Privacy Policy of Medessy Enterprises Limited and It's Subsidiaries


Effective Date: 01st of May, 2025

Last Updated: 01st of May, 2025


Medessy Enterprises Limited (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information across our business entities, including NG-Ride Logistics, Medessy Energies, Edo Gate Hotel and Apartments, and all affiliated online platforms and mobile applications.

This policy is in line with the Nigeria Data Protection Act (NDPA) 2023 and other relevant laws of the Federal Republic of Nigeria.


1. Scope

This Privacy Policy applies to all users, customers, employees, vendors, agents, website visitors, and partners interacting with our services—whether online, offline, or through third-party integrations.


2. Information We Collect

We may collect the following types of personal information:

a) Identification & Contact Details

  • Full name
  • Phone number
  • Email address
  • Residential or company address

b) Transactional Information

  • Booking or rental details
  • CNG conversion history
  • Payment records and receipts
  • Billing and shipping information

c) Digital Identifiers

  • IP address
  • Device ID
  • Cookies and browser metadata
  • Login credentials

d) Employment and Training Data (for staff and NG-Ride Academy)

  • CVs, employment history, background checks, certification records

e) Hotel & Hospitality Records

  • Guest registration details
  • Preferences and incident reports
  • CCTV footage (for security purposes)

 

3. Legal Basis for Processing

We collect and process personal data under the following lawful bases:

  • Consent of the data subject
  • Fulfilment of contractual obligations
  • Compliance with legal obligations
  • Legitimate business interests
  • Public interest (e.g., safety and fraud prevention)

 

4. How We Use Your Data

We use your data to:

  • Process bookings, reservations, and CNG conversions
  • Deliver and improve our logistics and energy services
  • Provide customer support and manage complaints
  • Facilitate secure payments and generate invoices
  • Conduct marketing, promotions, and service updates (with opt-out options)
  • Meet regulatory and audit requirements
  • Prevent fraud, theft, and unlawful activities

 

5. Data Sharing and Disclosure

We may share your data with:

  • Affiliated companies under Medessy Enterprises
  • Service providers (e.g., payment processors, transport agents, IT support)
  • Banks and financial partners (for financing or payroll purposes)
  • Government agencies when legally required
  • Law enforcement, if there is a legal obligation or court order

We do not sell your data.

 

6. Cross-Border Data Transfer

If your data needs to be transferred outside Nigeria (e.g., cloud storage or international service partners), we will ensure such transfer complies with NDPA provisions, including:

  • Use of countries with adequate data protection laws
  • Contracts with appropriate data protection clauses
  • Your explicit consent (where applicable)

 

7. Data Retention

We retain your personal data only for as long as necessary:

  • For the purpose for which it was collected
  • To comply with legal, regulatory, tax, and accounting requirements
  • To resolve disputes and enforce agreements

After the retention period, we securely destroy or anonymize the data.

 

8. Your Rights as a Data Subject

As provided under the Nigeria Data Protection Act, you have the following rights:

  • Right to access your data
  • Right to rectification of inaccurate or incomplete data
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to data portability
  • Right to object to certain processing activities
  • Right not to be subject to automated decision-making

To exercise any of your rights, contact us at: privacy@medessy.com

 

9. Cookies and Tracking

We use cookies to:

  • Improve website experience
  • Remember your preferences
  • Track site performance and usage analytics

You can manage or disable cookies via your browser settings.

 

10. Data Security

We implement industry-standard security protocols including:

  • SSL encryption
  • Firewalls and intrusion detection systems
  • Role-based access controls
  • Employee confidentiality agreements
  • Regular data protection training

Despite our efforts, no system is 100% secure. If a breach occurs, we will notify affected individuals and the NDPC as required by law.

 

11. Children’s Privacy

Our services are not directed to individuals under the age of 18 without parental consent. If we discover that we have collected data from a minor without appropriate consent, we will delete it immediately.

 

12. Changes to This Policy

We may periodically update this policy to reflect legal or business changes. The latest version will always be available on our website. We will notify you of significant updates via email or platform notification.

 

13. Contact Information

If you have questions, complaints, or need to exercise your data rights, please contact:

Compliance Manager

Medessy Enterprises Limited

Email: privacy@medessy.com

Address: 10a Poroku Layout, Off Chevron Drive, Lekki, Lagos